ChameleonMD Privacy Policy

Effective Date: 10/7/2025

Your Privacy Matters

At ChameleonMD, your privacy is our priority. We understand that your personal health information is private, and we’re committed to protecting it. This notice explains how we use and share your health information, and your rights under the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

When you receive care from ChameleonMD, we collect information such as:

• Your name, date of birth, and contact information
• Your medical history, symptoms, test results, diagnoses, and treatments
• Notes from our providers and telehealth communications
• Payment or billing information (if applicable)
• We only collect what’s necessary to provide you with quality medical care.

2. How We Use Your Information

We use your health information to:

• Provide and coordinate your medical care
• Communicate with you about your care or appointments
• Maintain accurate medical records
• Improve the quality and delivery of our services
• Comply with healthcare laws and regulations

We do not sell or share your health information for marketing or advertising purposes.

3. How We Share Your Information

We may share your information only when necessary and only with trusted, HIPAA-compliant partners, such as:

• Other healthcare providers involved in your care
• Laboratories, pharmacies, or imaging centers (if needed)
• Our secure telehealth platform partner, HINT
• Business associates who assist with billing, support, or operations — all of whom are bound by strict privacy agreements

We may also share your information when required by law, such as to report public health concerns or comply with court orders.

4. How We Protect Your Information

Your information is stored and transmitted through secure, encrypted, and HIPAA-compliant systems.
Our safeguards include:

• Encrypted communications and data storage
• Access restricted to authorized staff only
• Regular staff training on privacy and security practices
• Continuous monitoring to protect against unauthorized access

5. Your Rights

You have the right to:

• Access your health information and receive a copy of it
• Request corrections if you believe your records are incomplete or incorrect
• Ask us to limit how we use or share your information (where allowed by law)
• Request confidential communication (for example, using a different phone number or email)
• Receive a record of who we’ve shared your health information with (except for routine care or legal exceptions)
• File a complaint if you believe your privacy rights have been violated

We will never retaliate against you for filing a privacy complaint.

6. How to Contact Us

If you have questions about this notice or wish to exercise your privacy rights, please contact:

ChameleonMD Privacy Officer
Email: patient@chameleonHC.com
Mail: ChameleonMD, 6400 Rim Rock Rd, Lincoln, NE 68526
Phone: (402) 624-4697

If you believe your privacy rights have been violated, you may also contact the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):
www.hhs.gov/ocr/privacy/hipaa/complaints

7. Changes to This Policy

We may update this notice as needed. When we do, the updated version will be posted on our website or shared with you directly.
The effective date above will show when the changes take effect.

8. Our Commitment

At ChameleonMD, we believe your trust is as important as your health. We protect your information with the same care we give our patients — securely, respectfully, and transparently.

Telehealth Consent and Privacy Acknowledgment

By choosing to receive care through ChameleonMD’s telehealth services, you acknowledge and agree to the following:

1. Nature of Telehealth:
   Telehealth uses secure electronic communications to connect you with a healthcare provider. This may include video calls, phone calls, messages, or electronic sharing of medical information. 
    
2. Technology Used:
   ChameleonMD uses HINT, a secure, HIPAA-compliant telehealth platform, to deliver care and protect your privacy. 
    
3. Potential Risks:
   • Technology may fail or be interrupted.
   • In rare cases, unauthorized access or technical failures could affect confidentiality.
   • If a connection fails, we will make reasonable efforts to reconnect or offer an alternative.
4. Benefits:
   • Convenient access to medical care
   • Reduced travel and wait times
   • Ability to receive ongoing care even when in-person visits aren’t possible
5. Confidentiality:
   Your information will be protected according to HIPAA standards. All communications, recordings, and shared data are encrypted and stored securely. ChameleonMD will not record or distribute your telehealth sessions without your consent.
    
6. Patient Rights:
   • You may withdraw your consent for telehealth at any time without affecting future care or treatment.
   • You have the same rights and responsibilities as with in-person visits, including privacy and access to your records.
7. Your Acknowledgment: By participating in a ChameleonMD telehealth visit, you acknowledge that you:
   • Understand the risks and benefits of telehealth
   • Have had the opportunity to ask questions
   • Consent to receive care via telehealth under this privacy policy